Lux & Lounge — Frequently Asked Questions

Questions about orders, shipping, returns, tracking, payments, or the Lux & Lounge brand? Here are the answers.

About Lux & Lounge

What is Lux & Lounge best for?
Lux & Lounge is best for shoppers who want bold, original, New York-inspired artwork across fashion, bags, phone cases, home pieces, and gifts. The brand is a good fit when personal expression and distinctive design matter more than generic basics.

What should I buy first?
Choose a Wear piece for a standout look, a Carry piece for a practical everyday or travel bag, a Phone Case for an expressive daily essential, a Home item for your space, or a Gift when you want something personal and unexpected. Browse the full Lux & Lounge collection to compare categories.

What makes Lux & Lounge different?
Lux & Lounge brings original concepts, recognizable bold design, New York energy, and everyday function together across multiple product categories.

Orders & Shipping

How long does processing take?
Every piece is made to order. Orders typically process within 3–5 business days before they ship.

How long does delivery take?
Delivery is typically 3–7 business days after your order ships, so please allow 6–12 business days in total from the day you order.

How much does shipping cost?
US shipping is free on orders over $50. For orders under $50, shipping is calculated at checkout.

Where do you ship?
We currently ship within the United States.

How do I track my order?
Tracking information is sent by email when your order ships.

My order says delivered, but I can't find it. What should I do?
Check around your delivery area and with household members or neighbors. If it still cannot be located, contact us within 5 business days.

Holiday Delivery

Ordering for Christmas?
Place your order by December 8, 2026 for the best chance of delivery by Christmas Eve. Delivery dates are estimates and can't be guaranteed during the holiday rush.

Returns & Damaged Items

Eligible items may be returned if unused and in original condition. Contact us within 30 days.

Personalized or custom items are final sale unless they arrive damaged or defective.

What if my package arrives damaged?
Email shopluxloungez@gmail.com within 7 days of delivery with your order number and photos of the damage so we can help.

Changes & Cancellations

Need to change or cancel an order? Contact us as soon as possible. We will do our best to make changes before the order ships.

Payments

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Need More Help?

Email shopluxloungez@gmail.com. Or give us a call at +1 646-974-0143. We typically respond within 1–2 business days.