Returns & Refunds Policy

Eligible items may be returned if they are unused and in original condition. Contact us within 30 days to request a return.

Personalized and custom items

Personalized or custom items are final sale unless they arrive damaged or defective.

Damaged items

If your package arrives damaged, email shopluxloungez@gmail.com within 7 days of delivery with your order number and photos of the damage so we can help.

Questions

Email shopluxloungez@gmail.com or call +1 646-974-0143. We typically respond within 1–2 business days.